Data Tabulasi Survey Kepuasan Masyarakat

Unit Pelayanan : (Akademik) Legalisasi Dokumen.

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 4 3 10
3 3 3
4 4 4 4 4 4 4 4 4 4 36
5 4 4 4 4 4 4 4 4 4 36
6 4 4 4 4 4 4 4 4 4 36
7 4 4 4 3 4 4 4 4 3 34
8 4 4 4 3 4 4 4 4 4 35
9 4 4 4 4 4 4 4 4 4 36
10 1 2 3 3 1 3 3 2 3 21
11 4 4 4 3 4 4 4 3 3 33
12 3 3 4 3 3 3 3 3 3 28
13 3 3 3 3 3 3 3 3 3 27
14 4 4 4 3 4 4 4 4 4 35
15 3 3 3 4 4 4 4 4 4 33
16 3 3 4 3 3 4 3 3 3 29
17 3 3 3 3 3 3 3 3 3 27
18 4 4 4 4 4 4 4 4 4 36
19 3 3 4 3 3 3 3 3 3 28
20 3 3 3 3 3 3 4 3 3 28
21 3 3 3 3 3 3 3 3 3 3 3 3 3 3 42
22 3 3 3 3 3 3 3 3 3 27
23 3 3 3 3 3 3 3 3 3 27
24 3 3 3 3 3 3 3 3 3 27
25 3 3
26 3 3 4 4 4 4 4 4 4 34
27 3 4 4 3 4 4 4 4 4 34
28 3 3 3 2 4 3 3 3 3 27
29 3 3 2 3 3 3 3 3 3 26
30 4 4 4 4 4 4 4 4 4 36
31 3 3 4 4 3 4 4 3 3 31
32 4 4 4 4 4 4 4 4 4 36
33 3 3 4 3 3 3 3 3 3 28
34 3 3 3 2 3 3 3 3 3 26
Total
112
109
129
102
107
110
110
106
106
 991
Rata-Rata Pertanyaan
3.29
3.21
3.79
3.00
3.15
3.24
3.24
3.12
3.12
 29.16
Rata-Rata Unsur
112 / 1 = 112.00
112.00 / 34 = 3.29
109 / 1 = 109.00
109.00 / 34 = 3.21
129 / 1 = 129.00
129.00 / 34 = 3.79
102 / 1 = 102.00
102.00 / 34 = 3.00
107 / 1 = 107.00
107.00 / 34 = 3.15
110 / 1 = 110.00
110.00 / 34 = 3.24
110 / 1 = 110.00
110.00 / 34 = 3.24
106 / 1 = 106.00
106.00 / 34 = 3.12
106 / 1 = 106.00
106.00 / 34 = 3.12
29.15
Rata-Rata Tertimbang Unsur
112.00 / 34 = 3.29
3.29 X (1/ 9)
3.29 X 0.11 = 0.37
109.00 / 34 = 3.21
3.21 X (1/ 9)
3.21 X 0.11 = 0.36
129.00 / 34 = 3.79
3.79 X (1/ 9)
3.79 X 0.11 = 0.42
102.00 / 34 = 3.00
3.00 X (1/ 9)
3.00 X 0.11 = 0.33
107.00 / 34 = 3.15
3.15 X (1/ 9)
3.15 X 0.11 = 0.35
110.00 / 34 = 3.24
3.24 X (1/ 9)
3.24 X 0.11 = 0.36
110.00 / 34 = 3.24
3.24 X (1/ 9)
3.24 X 0.11 = 0.36
106.00 / 34 = 3.12
3.12 X (1/ 9)
3.12 X 0.11 = 0.35
106.00 / 34 = 3.12
3.12 X (1/ 9)
3.12 X 0.11 = 0.35
3.24
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
112
3.29
0.37
2
Prosedur
1
109
3.21
0.36
3
Waktu Pelayanan
1
129
3.79
0.42
4
Kesesuaian Biaya Pelayanan
1
102
3.00
0.33
5
Produk Spesifikasi Jenis Pelayanan
1
107
3.15
0.35
6
Kompetensi Pelaksana
1
110
3.24
0.36
7
Perilaku Pelaksana
1
110
3.24
0.36
8
Penanganan Pengaduan, Saran dan Masukan
1
106
3.12
0.35
9
Sarana Dan Prasarana
1
106
3.12
0.35
Indeks Survey Kepuasan Masyarakat 3.24 ( Baik )
Konversi 80.96
Mutu Pelayanan B (Baik)