| No Responden | Pertanyaan | Total | ||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | 6 | 7 | 8 | 9 | ||||
| 1 | 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 33 | ||
| 2 | 4 | 4 | 4 | 4 | 4 | 4 | 3 | 4 | 4 | 35 | ||
| 3 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 34 | ||
| 4 | 3 | 3 | ||||||||||
| 5 | 4 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 31 | ||
| 6 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 7 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 8 | 3 | 4 | 4 | 3 | 3 | 4 | 3 | 3 | 4 | 31 | ||
| 9 | 4 | 4 | ||||||||||
| 10 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 11 | 4 | 4 | 4 | 4 | 3 | 4 | 3 | 3 | 4 | 33 | ||
| 12 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 13 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 14 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 15 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 2 | 25 | ||
| 16 | 3 | 3 | 4 | 3 | 3 | 4 | 4 | 3 | 3 | 30 | ||
| 17 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 18 | 4 | 4 | 4 | 3 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 19 | 3 | 3 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 26 | ||
| 20 | 3 | 3 | 4 | 3 | 3 | 3 | 4 | 4 | 3 | 30 | ||
| 21 | 3 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 35 | ||
| 22 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 33 |
| 23 | 3 | 3 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 31 | |
| 24 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 25 | 4 | 4 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 30 | ||
| 26 | 3 | 4 | 3 | 3 | 3 | 4 | 3 | 4 | 4 | 4 | 4 | 39 |
| 27 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 28 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 29 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 30 | 4 | 3 | 3 | 3 | 3 | 3 | 4 | 3 | 4 | 30 | ||
| 31 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 32 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 33 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 34 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 35 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 36 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 37 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 38 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 39 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 40 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 41 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 42 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 43 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 44 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 45 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 46 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 47 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 48 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 49 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 50 | 3 | 4 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 28 | ||
| 51 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 52 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 53 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 54 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 55 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 56 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 4 | 36 | ||
| 57 | 3 | 3 | 2 | 3 | 3 | 3 | 3 | 3 | 3 | 26 | ||
| 58 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 59 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 3 | 27 | ||
| 60 | 3 | 4 | 4 | 3 | 3 | 4 | 4 | 4 | 4 | 33 | ||
| Total | 197 |
191 |
197 |
186 |
190 |
193 |
189 |
188 |
192 |
1723 | ||
| Rata-Rata Pertanyaan | 3.28 |
3.18 |
3.28 |
3.10 |
3.17 |
3.22 |
3.15 |
3.13 |
3.20 |
28.71 | ||
| Rata-Rata Unsur | 197 / 1 = 197.00 197.00 / 60 = 3.28 |
191 / 1 = 191.00 191.00 / 60 = 3.18 |
197 / 1 = 197.00 197.00 / 60 = 3.28 |
186 / 1 = 186.00 186.00 / 60 = 3.10 |
190 / 1 = 190.00 190.00 / 60 = 3.17 |
193 / 1 = 193.00 193.00 / 60 = 3.22 |
189 / 1 = 189.00 189.00 / 60 = 3.15 |
188 / 1 = 188.00 188.00 / 60 = 3.13 |
192 / 1 = 192.00 192.00 / 60 = 3.20 |
28.72 | ||
| Rata-Rata Tertimbang Unsur | 197.00 / 60 = 3.28 3.28 X (1/ 9) 3.28 X 0.11 = 0.36 |
191.00 / 60 = 3.18 3.18 X (1/ 9) 3.18 X 0.11 = 0.35 |
197.00 / 60 = 3.28 3.28 X (1/ 9) 3.28 X 0.11 = 0.36 |
186.00 / 60 = 3.10 3.10 X (1/ 9) 3.10 X 0.11 = 0.34 |
190.00 / 60 = 3.17 3.17 X (1/ 9) 3.17 X 0.11 = 0.35 |
193.00 / 60 = 3.22 3.22 X (1/ 9) 3.22 X 0.11 = 0.36 |
189.00 / 60 = 3.15 3.15 X (1/ 9) 3.15 X 0.11 = 0.35 |
188.00 / 60 = 3.13 3.13 X (1/ 9) 3.13 X 0.11 = 0.35 |
192.00 / 60 = 3.20 3.20 X (1/ 9) 3.20 X 0.11 = 0.36 |
3.19 | ||
| No | Unsur | Jumlah Pertanyaan | Total Nilai | Nilai Rata-Rata Unsur | Nilai Rata-Rata Tertimbang Unsur |
|---|---|---|---|---|---|
1 |
Persyaratan |
1 |
197 |
3.28 |
0.36 |
2 |
Prosedur |
1 |
191 |
3.18 |
0.35 |
3 |
Waktu Pelayanan |
1 |
197 |
3.28 |
0.36 |
4 |
Kesesuaian Biaya Pelayanan |
1 |
186 |
3.10 |
0.34 |
5 |
Produk Spesifikasi Jenis Pelayanan |
1 |
190 |
3.17 |
0.35 |
6 |
Kompetensi Pelaksana |
1 |
193 |
3.22 |
0.36 |
7 |
Perilaku Pelaksana |
1 |
189 |
3.15 |
0.35 |
8 |
Penanganan Pengaduan, Saran dan Masukan |
1 |
188 |
3.13 |
0.35 |
9 |
Sarana Dan Prasarana |
1 |
192 |
3.20 |
0.36 |
| Indeks Survey Kepuasan Masyarakat | 3.19 ( Baik ) | ||||
| Konversi | 79.77 | ||||
| Mutu Pelayanan | B (Baik) | ||||