Data Tabulasi Survey Kepuasan Masyarakat

MADRASAH ALIYAH NEGERI 1 BANTUL

Tahun 2025

No Responden Pertanyaan Total
1 2 3 4 5 6 7 8 9
1 4 4 4 4 4 4 4 4 4 36
2 3 3 4 4 3 4 4 3 3 31
3 4 4 4 4 4 4 4 4 4 36
4 3 3 4 3 3 3 3 3 3 28
5 3 3 3 2 3 3 3 3 3 26
Total
17
17
19
17
17
18
18
17
17
 157
Rata-Rata Pertanyaan
3.40
3.40
3.80
3.40
3.40
3.60
3.60
3.40
3.40
 31.4
Rata-Rata Unsur
17 / 1 = 17.00
17.00 / 5 = 3.40
17 / 1 = 17.00
17.00 / 5 = 3.40
19 / 1 = 19.00
19.00 / 5 = 3.80
17 / 1 = 17.00
17.00 / 5 = 3.40
17 / 1 = 17.00
17.00 / 5 = 3.40
18 / 1 = 18.00
18.00 / 5 = 3.60
18 / 1 = 18.00
18.00 / 5 = 3.60
17 / 1 = 17.00
17.00 / 5 = 3.40
17 / 1 = 17.00
17.00 / 5 = 3.40
31.40
Rata-Rata Tertimbang Unsur
17.00 / 5 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
17.00 / 5 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
19.00 / 5 = 3.80
3.80 X (1/9)
3.80 X 0.111 = 0.42
17.00 / 5 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
17.00 / 5 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
18.00 / 5 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
18.00 / 5 = 3.60
3.60 X (1/9)
3.60 X 0.111 = 0.40
17.00 / 5 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
17.00 / 5 = 3.40
3.40 X (1/9)
3.40 X 0.111 = 0.38
3.49
No Unsur Jumlah Pertanyaan Total Nilai Nilai Rata-Rata Unsur Nilai Rata-Rata Tertimbang Unsur
1
Persyaratan
1
17
3.40
0.38
2
Prosedur
1
17
3.40
0.38
3
Waktu Pelayanan
1
19
3.80
0.42
4
Kesesuaian Biaya Pelayanan
1
17
3.40
0.38
5
Produk Spesifikasi Jenis Pelayanan
1
17
3.40
0.38
6
Kompetensi Pelaksana
1
18
3.60
0.40
7
Perilaku Pelaksana
1
18
3.60
0.40
8
Penanganan Pengaduan, Saran dan Masukan
1
17
3.40
0.38
9
Sarana Dan Prasarana
1
17
3.40
0.38
Indexs Survey Kepuasan Masyarakat 3.49 ( Baik )
Konversi 87.22
Mutu Pelayanan B (Baik)